Please contact your closest emergency room or call 911 if you are experiencing an emergency as your Provider may not see your message for several days.

This patient portal (the “Service“) is offered by Your Healthcare Provider (“Provider”) through its website, or a link provided to You and is operated and hosted by the company indicated on the sign-on page (“Company”, “We”, “Our” or “Us”). The purpose of the Service is to provide You with the ability to securely access certain individual health information as well as other information related to the health care services provided to You by Your Provider or to the individual patient for whom You are the legal representative and to allow for secure communication between You and Your Provider.

Your use of the Service is governed by these Terms of Service (“Terms“). By creating an account, You are accepting the Service and these Terms and warrant that you are legally capable of entering into a binding agreement. By using the Services, you acknowledge that you have read, understood, and agree to be bound to these Terms. Even the most secure systems can be violated, and Your use of the Service indicates your acceptance of this risk. If You do not agree to these Terms, do not create an account. These Terms may be changed from time to time and without further notice. Your continued use of the Service after such changes constitutes Your acceptance of the new Terms. If You do not agree to these Terms, do not use the Service.

You agree not to reproduce the Service and its associated content and services, nor to use the Service for profit or any data mining or extraction. You agree not to use or collect any emails, patient data, or health information from the Service.

No waiver by Us of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Us to assert a right or provision under these Terms shall not constitute a waiver of such a right or provision.

If any provision of these Terms is found to be invalid or unenforceable for any reason or by any applicable law, then that provision shall be deemed severable from these Terms and shall not affect the validity or enforceability of the remaining provisions of these Terms.

These Terms apply exclusively to Your access and use of the Service, and do not alter the terms or conditions of any other agreement you may have with Us.

1. Using the Service

As part of the Service, we work with therapists, healthcare providers, and others who maintain data relating to mental, behavioral, and medical information (each a “Data Source“). You may use the Service to access and download information about Your health information and medical payments from available Data Sources. We are not responsible for the accuracy of any of the information provided by a Data Source. We hereby grant to You a personal, revocable, non-exclusive, and non-assignable license to use the Service. We and our licensors and suppliers own all proprietary rights to the Service, including but not limited to all copyrights, trademarks, service marks, patents software and related content and any other rights of any kind or nature as they relate to the Services. By using Services, You agree that any information You provide to or access through the Service is either Yours or You have the authority to use it. You may not use the Service to gain unauthorized access to anyone else’s information. It is possible that information about You may include sensitive or psychologically damaging information, depending upon the nature of Your medical information. You will need to use a unique username and strong password to access the Service and You are responsible for maintaining the confidentiality of your username and password and that no unauthorized person accesses your account. You are prohibited from sharing your username or password with any other individual.

You are responsible for using the Service in a secure and responsible manner. For example, You should avoid use of the Service when connected to public or unsecured Wi-Fi networks. You agree to access the Services only through secure devices and ensure those devices have security features enabled, such as firewalls, encryption, and automatic locking. You are responsible for the security of your device, and for any software or applications You install that may compromise security of the Service.

We may revise the Service from time to time with new or different features or information. Any changes that We make will be considered part of the Service. We may ask for Your ideas and suggestions (“Feedback“) about the Service. You do not have to give Us Feedback, but if You do, You agree that We may use Your Feedback in any way, including to make changes to the Service and for advertising purposes. We will use reasonable efforts to make the Service available 24 hours a day and 7 days a week except for maintenance, upgrades or repairs, but You acknowledge that there may also be events which are beyond Our control, including failures of telecommunications lines, which may cause disruptions in Service. You agree that We will not be liable for or responsible to You for any disruptions or failures in Service.

2. Description of Service

The Service is an online service designed to allow You to communicate with Your providers. We make no warranty concerning the quality, accuracy or completeness of the information provided through the Service and You agree that We have no responsibility or liability for the health information maintained by Your Provider. Records available through the Service are not considered “complete” health records as not all medical information is available electronically. Requests for a complete copy of your medical records should be sent to Your Provider. The Service is provided as a convenience to You and may be unavailable for any reason at any time without notice.

IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT THE PERSONAL INFORMATION IN YOUR ELECTRONIC HEALTH RECORD, PLEASE CONTACT YOUR PROVIDER.

We make every effort to ensure the accuracy and integrity of information or material that We produce or provide through the Service, but We are not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical, or other errors. Information and related materials are subject to change without notice. Any educational or other content available on the Service is for informational and educational purposes only and is not a substitute for the professional judgment of a health care professional in diagnosing and treating patients. Neither such content nor any other service offered through the Service is intended to be substituted for medical diagnosis or treatment. We do not recommend or endorse any specific drugs, tests, physicians, products, procedures, opinions, “off-label” drug uses or other information that may be mentioned during Your use of the Service. Your reliance upon any information obtained or used by You is solely at Your own risk. We are not responsible for the accuracy of any information or content provided or sent by You or other users of the Service, including Your Provider. You are responsible for verifying the accuracy of any information You send or receive through the Service, including any of Your patient health information, data, or records.

3. Use with Your Mobile Device

Use of these Services on a mobile device requires a compatible mobile device, internet access and an internet browser. You agree that You are solely responsible for these requirements, including any applicable changes, updates and fees as well as the terms of Your agreement with Your mobile device and telecommunications provider.

WE MAKE NO WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESS, STATUTORY, OR IMPLIED AS TO THE AVAILABILITY OF TELECOMMUNICATION SERVICES FROM YOUR PROVIDER AND ACCESS TO THE SERVICES AT ANY TIME OR FROM ANY LOCATION; ANY LOSS, DAMAGE, OR OTHER SECURITY INTRUSION OF THE TELECOMMUNICATION SERVICES; OR ANY DISCLOSURE OF INFORMATION TO THIRD PARTIES; FAILURE TO TRANSMIT ANY DATA; COMMUNICATIONS; OR SETTINGS CONNECTED WITH THE SERVICES.

4. Privacy

Your privacy is important to Us. Please review Our Privacy Policy for additional information on how we treat your data.

You will need to provide a unique User ID and strong password (Your “Credentials”) to access and use the Service. We provide the Service to You as a Business Associate to, and on behalf of, Your health care provider. As a Business Associate, We follow the rules that apply to Business Associates under HIPAA and the HITECH Act. You are solely responsible for maintaining the strict confidentiality of Your Credentials. This responsibility includes not allowing another person to use Your Credentials to access the Service and immediately reporting to both Us and Your Provider any need to deactivate Your account due to suspected or actual security concerns. Please submit such a report to Us by emailing us at compliance@ensorahealth.com. Neither We nor Your Provider will be responsible or held liable for any harm related to the misuse or misappropriation of Your Credentials, Your disclosure of Your Credentials to another person, or Your allowing any person or entity other than Yourself to access the Service using Your Credentials.

5. Third Party Services; Sites

While You use the Service, You may find out about or have the opportunity to utilize services or products provided by other companies that are not related to Us (“Third Party Services“). If You decide to use Third Party Services, You are responsible for reviewing and understanding any terms and conditions governing such Third-Party Services. You agree that the company providing the Third-Party Services, and not Us, is solely responsible for the Third-Party Services. The Service may contain links to web sites operated by other companies (“Third-Party Sites“). We do not control Third-Party Sites and We are not responsible for the content of, or any links in, any Third-Party Site. We do not review, approve, monitor, or make any representations with respect to Third Party Sites. If We include any link in the Service, it does not mean that there is an affiliation, sponsorship, endorsement, approval, investigation, verification of anything in any Third-Party Site. We will not be responsible for the information contained in any Third-Party Site or for Your use of or inability to use such web site. Access to any Third-Party Site is at Your own risk, and You acknowledge and understand that Third Party Sites may contain terms and privacy policies that are different from these Terms. We are not responsible for such provisions and expressly disclaim any liability for them.

6. Electronic Communication

When You use the Service and send communications, You are communicating with Us electronically. You agree that We may communicate with You electronically and that You will provide a current working email address. We will communicate with You through email or by posting notices through the Service. Any information that We send You by e-mail will be considered received by You on the date We send the e-mail. You agree to let Your provider know if Your e-mail address changes for as long as You are using the Service. You must register to use the Service and (i) provide true, accurate, current and complete information about Yourself (the “Registration Data“), and (ii) maintain and promptly update the Registration Data to keep it accurate, current and complete. If You provide any Registration Data that is inaccurate, not current or incomplete, or We suspect that it is inaccurate, not current or incomplete, We may suspend or terminate Your account and refuse any and all current or future access to and use of the Service (or any portion thereof). You may also be offered the option of completing and submitting various health information forms electronically to Your mental, behavioral, or medical care providers through the Service. If You use these forms, You are consenting to provide Your information to Your medical care providers through this electronic means of submission. Any communication or information provided through the Service will become a part of your permanent electronic health record.

7. Prohibited Conduct

You agree not to use the Services for any illegal, fraudulent, or unethical purposes. In Your access and use of the Service, You agree that You will not: (i) infringe any copyright, patent, right of privacy, right of publicity, trademark, trade secret, or other right of Our or any third party; (ii) abuse, defame, harass, or stalk any individual or other user of the Service; (iii) interfere or attempt to interfere with, or damage or attempt to damage, the Service or the proper working of the Service; (iv) use any technical or manual process, to access, acquire, copy or monitor any portion of the Service, or in any way reproduce or circumvent the navigational structure or presentation of the Service, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service; (v) misrepresent Your identity, provide false information, impersonate another person or entity, misrepresent Your affiliation with a person or entity or attempt to use another user’s account; (vi) attempt to obtain unauthorized access to the Service; (vii) engage, directly or indirectly, in transmission of any type of unsolicited solicitation; (viii) engage in any activity that interferes with any third party’s ability to use or enjoy the Service; (ix) probe, scan or test the vulnerability of the Service, or breach the security or authentication measures on the Service; (x) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Service; or (xi) assist any third party in engaging in any activity prohibited by these Terms. Further, You shall not: i) sell, resell, distribute, host, lease, rent, license or sublicense, in whole or in part, the Service; ii) copy, decipher, decompile, disassemble, reverse assemble, modify, translate, reverse engineer or otherwise attempt to derive source code, algorithms, tags, specifications, architecture, structure or other elements of the Services, in whole or in part, for competitive purposes or otherwise; (iii) allow access to, provide, divulge or make available the Services to any user other than those who have licenses to access; (iv) write or develop any derivative works based upon the Services; (v) modify, adapt, translate or otherwise make any changes to the Services or any part thereof; (vi) use the Services to provide processing services to third parties, or otherwise use the same on a ”service bureau” basis; (vii) disclose or publish, without our prior written consent, performance or capacity statistics or the results of any benchmark test performed on the Services; (viii) otherwise use or copy the Services except as expressly permitted herein; or (ix) remove from any identification, patent, copyright, trademark or other notices from the Services or circumvent or disable any security device’s functionality or features.

8. Termination

In accordance with any applicable law and the terms of this Agreement, We may stop making the Service (including any feature) available at any time and for any reason. If the Service is no longer available to users and You have been paying a fee, You will not be charged a fee after the date of termination, and You will no longer have access to Your Service account. We may terminate Your access to the Service at any time if You do not act in accordance with these Terms.

9. Warranty Exclusion

THE SERVICE AND ANY CONTENT ACCESSIBLE THROUGH THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND USE OF THE SERVICE IS AT YOUR SOLE RISK AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE, OUR AFFILIATES, LICENSORS, THIRD PARTY CONTENT OR SERVICE PROVIDERS, DEALERS AND SUPPLIERS (COLLECTIVELY “SUPPLIERS“), TOGETHER WITH YOUR PROVIDER, DISCLAIM ALL GUARANTEES AND WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY REGARDING THE SERVICE, CONTENT AND RELATED MATERIALS INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, TITLE, MERCHANTABILITY AND NON- INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE IS SECURE OR FREE FROM BUGS, VIRUSES, INTERRUPTION, OR ERRORS. FURTHER, WE DO NOT WARRANT ACCESS TO THE INTERNET OR TO ANY OTHER SERVICE OR CONTENT OR DATA THROUGH THE SERVICE. WE DO NOT MAKE ANY WARRANTY THAT THIS SERVICE OR ITS CONTENT WILL MEET YOUR REQUIREMENTS, OR THAT THIS SERVICE OR ITS CONTENT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED.

YOU UNDERSTAND AND AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR HOUSEHOLD, YOUR BUSINESS, YOUR COMPUTER SYSTEM, OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY CONTENT, DATA, AND/ OR SOFTWARE. YOU ACKNOWLEDGE THAT WE DO NOT CONTROL INFORMATION, PRODUCTS, OR SERVICES OFFERED BY THIRD PARTIES THROUGH THE SERVICE. EXCEPT AS OTHERWISE AGREED IN WRITING, WE AND OUR AFFILIATES ASSUME NO RESPONSIBILITY FOR AND MAKE NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY OR USEFULNESS OF ANY ADVICE, OPINION, STATEMENT, OR OTHER CONTENT OR OF ANY PRODUCTS OR SERVICES DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES THROUGH THE SERVICES.

10. Limitation of Liability

UNDER NO CIRCUMSTANCES, INCLUDING, WITHOUT LIMITATION, NEGLIGENCE, SHALL WE OR OUR PARENTS, SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS OR YOUR PROVIDER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES RELATING TO LOSS OF BUSINESS, TELECOMMUNICATIONS FAILURES, LOSS, CORRUPTION, SECURITY OR THEFT OF DATA, VIRUSES, SPYWARE, YOUR INABILITY TO USE THE SERVICE FOR ANY REASON WHATSOEVER, LOSS OF PROFITS OR INVESTMENT, GOODWILL, ANY OTHER MATTER RELATING TO THE SERVICE, OR THE LIKE, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE OR OUR SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT DO WE ASSUME ANY LIABILITY TO ANY PARTY OTHER THAN YOU ARISING OUT OF YOUR USE OR INABILITY TO USE THE SERVICE. OUR ENTIRE CUMULATIVE LIABILITY, AND THAT OF OUR SUPPLIERS, FOR ALL MATTERS ARISING FROM OR RELATING TO THIS AGREEMENT SHALL BE LIMITED TO $100.00.

11. Export Restrictions

You acknowledge that accessing the Service is subject to the U.S. Export Administration Regulations (15 CFR, Chapter VII) and that You will comply with these regulations. You will not export or re-export this technology, directly or indirectly, to: (1) any countries that are subject to US export restrictions; (2) any end user who has been prohibited from participating in US export transactions by any federal agency of the US government; or (3) any end user who You know or have reason to know will use them in any way that is not allowed by US laws. You further acknowledge the Service may include technical data subject to export and re-export restrictions imposed by US law.

12. Modifications

We may modify these Term from time to time with or without notice. You are deemed to accept and agree to be bound by any changes to the Terms when You use the Service after those changes are posted.

13. General

This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware, and the federal laws of the United States of America, without giving effect to its conflict of laws’ provisions. You agree to submit to the personal and exclusive jurisdiction of the state or federal courts located within the State of Delaware. This Agreement constitutes the entire agreement between You and Us and supersedes all prior agreements and understandings, whether written or oral, governing Your use of the Services. Should any provision in these Terms be found invalid or unenforceable for any reason, then that provision shall be deemed severable from the Terms and shall not affect the validity or enforceability of the remaining provisions. You agree that any claim arising out of or related to the Terms or Your use of the Service must be filed within one year after it arose or be permanently barred.Updated 3/29/2025

Patient Portal Terms and Conditions

Do not use the Patient Portal if you are having a medical emergency!