PMC: Growing with Ensora Rehab Therapy Suite 

Located in Hagerstown, MD, the Pediatric Movement Center (PMC) provides children with speech, physical, and occupational therapy. Established in 2017 to address the limited availability of pediatric therapy services in the area, PMC has become a trusted provider of specialized care. 

In 2020, PMC expanded its reach by opening a second location in Frederick, MD. Since then, this new location has thrived and grown, allowing PMC to add aquatic therapy and dietary services. PMC currently serves approximately a thousand patients across its three locations. 

Challenges 

When PMC first opened, they experimented with multiple EHR systems that their therapists were already familiar with. Unfortunately, none of these systems proved to be successful for various reasons: 

• Pediatric documentation: Most EHRs that specialize in physical, occupational, and speech therapy are solely focused on adults, so the built-in tests, templates, and other presets didn’t apply to PMC, so therapists struggled with documentation. 
• Speech therapy evaluations: Even in EHRs that focus on physical, occupational, and speech therapy, speech therapy often takes a backseat, limiting clinicians’ access to essential tools and hindering their ability to streamline their processes effectively. 
• Growing pains: PMC has experienced significant growth and transformation, expanding from a single location serving less than 300 clients to now operating three locations that cater to over a thousand individuals. In order to support their continued expansion and maintain their commitment to delivering exceptional care, they sought a platform that would assist them in achieving these goals. 
• Accessibility of tech support: With the increasing prevalence of bots and AI, it’s becoming increasingly challenging for practitioners to connect with human tech support teams, especially for those practices that lack dedicated IT staff. 
• User experience: Professional EHR solutions can often be frustratingly slow, cumbersome, and challenging to navigate, adding an unnecessary burden to therapists already struggling with time management. Trying to master intricate software only compounds their difficulties 

Why PMC chose Ensora Rehab Therapy Suite 

PMC selected the Ensora Rehab Therapy Suite due to its integrated pediatrics speech, occupational, and speech therapy tools, enabling them to maximize time efficiency. 

“The software has made it easier for us to maintain high-quality notes without investing too much time. The pre-built templates for evaluations, progress notes, and reassessments are especially helpful. In my previous jobs and even in this one before we switched to the Ensora Rehab Therapy Suite, evaluating patients took much longer because I had to write a lot of narrative text, especially in speech therapy evaluations for children, since there were no good templates available. The software has helped me a lot in this regard, as there are now many pre-built templates that I can use to speed up the evaluation documentation process.” 

Jacob Bal, MA CCC-SLP, Director of Operations at PMC 

• Built for therapists, by therapists, the Ensora Rehab Therapy Suite includes the tools needed to provide specialized care, without gaps in speech therapy documentation. 

• Highly accessible support and a dedicated representative means help is always available promptly. 

• Seamless credit card processing tools can handle more than a thousand clients in multiple locations to streamline billing. 

• The Ensora Rehab Therapy Suite’s flexible workflows are designed to scale, allowing PMC to get started and grow without hindrance. 

• The EHR’s intuitive interface helps therapists focus on caring for their clients and minimizes training time. 

• Pediatric-specific built-in tests, templates, and preset information save considerable time and effort without lowering documentation quality. 

• The Ensora Rehab Therapy Suite’s always evolving, allowing users to test and give feedback on new features so we grow alongside each other. 

5 main challenges addressed by the Ensora Rehab Therapy Suite  

1. Pediatric documentation 

Challenge: Most EHRs that specialize in physical, occupational, and speech therapy are solely focused on adults, so the built-in tests, templates, and other presets didn’t apply to PMC, so therapists struggled with documentation. 

Solution: The Ensora Rehab Therapy Suite’s integrated templates proved to be highly relevant to the daily workflow of PMC clinicians, opening new opportunities to streamline documentation without compromising the quality of notes.  

“A big reason for our transition to The Ensora Rehab Therapy Suite was specifically because it was pediatricfocused. It had a lot of built-in templates that were far more applicable to what we do.” 

2. Speech therapy evaluations 

Challenge: Even in EHRs that focus on physical, occupational, and speech therapy, speech therapy often takes a backseat, limiting clinicians’ access to essential tools and hindering their ability to streamline their processes effectively. 

Solution: The Ensora Rehab Therapy Suite was meticulously designed with therapists in mind. Our team of clinicians provided valuable input to ensure that every detail of the clinical workflow was considered, including specialized speech therapy templates and evaluations that are not commonly used. This allows staff to significantly reduce the time they spend on documentation. 

“It has been a tough point in the past because I feel a lot of the EHR systems out there don’t always put a lot of emphasis on speech therapy. In the Ensora Rehab Therapy Suite, it was very evident that there was involvement from practicing clinicians that gave their input.” 

3. Growing pains 

Challenge: PMC has experienced significant growth and transformation, expanding from a single location serving less than 300 clients to now operating three locations that cater to over a thousand individuals. In order to support their continued expansion and maintain their commitment to delivering exceptional care, they sought a platform that would assist them in achieving these goals. 

Solution: The Ensora Rehab Therapy Suite’s flexible solutions seamlessly evolve alongside PMC’s growth. By not only accommodating their expansion and saving them valuable time, but also consistently enhancing its features, the software empowers PMC to strategically plan practice changes through upgrades that drive continuous improvements hand in hand.  

“Having a chance to test out some of these new features and being on the ground level of many of those has been truly enjoyable. If we know that there are features coming that we can utilize that will streamline our internal work, we can account for that. And it’s exciting to see how things are changing and growing for the Ensora Rehab Therapy Suite as well.” 

4. Accessibility of tech support 

Challenge: With the increasing prevalence of bots and AI, it’s becoming increasingly challenging for practitioners to connect with human tech support teams, especially for those practices that lack dedicated IT staff. 

Solution: In addition to offering diverse training and self-serve options, the Ensora Rehab Therapy Suite guarantees that our users have a representative available for prompt and easily accessible support. We highly appreciate our users’ feedback, as it allows them to contribute their valuable suggestions towards the continuous development of the Ensora Rehab Therapy Suite.  

“The level of responsiveness and accessibility to getting help when we need it has been fantastic. And on a bigger scale, we’ve been able to make some product suggestions that have gone through the process of development. And seeing a couple of those come to fruition has been a nice little addition.” 

5. User experience 

Challenge: Professional EHR solutions can often be frustratingly slow, cumbersome, and challenging to navigate, adding an unnecessary burden to therapists already struggling with time management. Trying to master intricate software only compounds their difficulties. 

Solution: The Ensora Rehab Therapy Suite’s user-friendly interface is thoughtfully crafted to optimize time management and empower staff to concentrate on their tasks rather than being bogged down by their EHR. Developed by therapists for therapists, our platform guarantees a seamless and effortless user experience. The software’s all-in-one EMR eliminates the need for workarounds.  

“We need to be reimbursed, but without therapists, we don’t have a practice, and I would say that the biggest component for me is that our therapists have been very happy with the Ensora Rehab Therapy Suite as a whole.” 

Summary 

Pediatric Movement Center is a prime illustration of how the Ensora Rehab Therapy Suite empowers physical, occupational, and speech therapists to flourish and prosper by equipping them with the tools they need to enhance their clients’ care and broaden their business horizons.  

We extend our deepest gratitude to customer Jacob Bal from the Pediatric Movement Center for his support and participation in our case study. Mr. Bal’s commitment to the field of pediatric therapy and his willingness to share his valuable insights and experiences have been incredibly valuable to our research efforts. By allowing us to delve into the intricacies of his practice and the positive impact he is making on the lives of children, Mr. Bal has contributed to our understanding of innovative approaches in pediatric movement therapy. We are sincerely thankful for his partnership and the opportunity to collaborate in advancing the field of pediatric therapy. 

Inspired by PMC’s growth?  

Book a demo  today and let our skilled product experts show you how the Ensora Rehab Therapy Suite could help your practice reach new heights. And if you’re already an Ensora Health user, why not participate in a case study? Share your success story and help others discover the benefits of our solutions.