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Client Portal for PT, OT, & SLP Therapy

More freedom for your clients and staff

Fusion’s built-in client portal gives physical therapy (PT), occupational therapy (OT), and speech-language pathology (SLP) clients secure, 24/7 access to their appointments, home exercises, invoices, and payments — without a single phone call to your front desk.

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Everything your clients need, one login away

Fusion’s client portal connects directly to your scheduling, documentation, and billing — so the information clients see is always current, and the work your staff used to do manually just disappears.

Scheduling requests & intake

Clients can request appointments on their own time, and your team approves them to keep the schedule in sync and in your control. New clients can complete intake forms, consent documents, and health histories online before their first visit, from any device.

Secure messaging

HIPAA-compliant messaging lets clients ask questions between sessions without phone tag. Messages route to the right therapist or staff member, and your team responds when convenient — not while juggling back-to-back evaluations.

Online payments

Clients can view their account balance, review invoices, and make secure online payments through the client portal. Collecting what’s owed doesn’t have to wait until their next visit.

A better experience for clients, less work for your team

Save staff time
Get paid faster
Extend care
Fewer calls, fewer emails, fewer interruptions

When clients can view shared documentation, check their balance, and complete intake forms on their own, your staff stops playing middleman. That time goes back to essential front‑desk work — like supporting therapist & practice needs.

Clients don’t need to be present to pay

Online portal payments mean clients can settle balances from home, after hours, or between visits. No more chasing unpaid invoices or waiting for the next appointment to collect. Revenue moves more frequently — not just when clients are on-site.

Keep progress moving outside the clinic

When clients and caregivers can access documentation and home exercise programs between sessions, they stay engaged in their plan of care. That visibility supports better follow-through — and better outcomes.

Fusion’s client portal is included in every tier — with more capabilities as you grow. Compare plans and pricing →

What other practices are saying

Tim Smith, VP of Operations, Children’s Therapy Center of the Quad Cities
Fusion product is more than a software solution or vendor, they are a partner/team member. Their team of industry professionals allow people new to the industry a chance to learn at their pace. They are responsive and work hard to provide your organization excellent results.
Maddie Bolks, Operations Manager, Children’s Therapy Center
Fusion has transformed the way we manage our practice—it’s incredibly user-friendly, offers all the tools we need for our practice, and helps us provide better outcomes for our patients every day.
What is it?
HEP +
Billing
Intake
Scheduling
Security
Get started
What is a therapy client portal?
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A therapy client portal is a secure, online interface where therapy clients can access their health information, complete administrative tasks, and manage routine interactions with their therapist — without calling or visiting the practice.
What can clients do in the Fusion client portal?
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In the Fusion client portal, clients can access documentation, complete digital intake forms, view and request appointments, view and pay invoices, and download home exercise programs. Fusion’s client portal is built directly into the EHR, so everything clients see is connected to the same system your team uses for scheduling, documentation, and billing — no syncing, no separate tool.
Who is the Fusion client portal designed for?
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Fusion’s client portal is designed for outpatient physical therapy (PT), occupational therapy (OT), and speech-language pathology (SLP) practices — including solo practitioners, group practices, and multi-disciplinary clinics serving pediatric and adult populations.
Can clients view and download therapy documentation?
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Yes. Clients can securely view, print, and save shared therapy documentation — including evaluations, progress notes, and care plans — directly from the portal. Therapists control which documents are visible, so sensitive clinical notes remain accessible only to the care team.
Can clients access home exercise programs through the portal?
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Yes. A home exercise program (HEP) is a set of therapeutic activities assigned by a therapist for the client to perform between sessions. In Fusion, therapists assign activities during documentation, and clients download the assigned PDFs — including therapist-crafted or custom exercise handouts — directly from the portal. This supports therapy progress outside the clinic and gives caregivers visibility into what’s been assigned.
Can clients view invoices and make payments through the portal?
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Yes. Clients can log into the portal to see their current account balance, review itemized invoices, and make secure online payments. Payments are processed through Ensora Payments, so transactions are recorded in the same system your billing team uses — no manual reconciliation. This helps practices collect faster by giving clients the ability to pay from home, after hours, or between visits — not just at checkout.
How quickly are online payments processed?
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Payments made through the Fusion client portal are processed through Ensora Payments, a leading payment processing solution integrated into your EHR. Transactions sync automatically with billing, helping practices reduce delays and improve cash flow.
Can clients complete intake forms online before their appointment?
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Yes. Practices can assign customizable intake forms, consent documents, and health history questionnaires to new clients through the portal. Clients complete and submit them on any device before their first visit, and responses flow directly into the client record in Fusion — eliminating manual data entry, reducing wait times at check-in, and supporting paperless clinic operations.
Can practices customize their intake forms?
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Yes. Practices can customize the intake forms they assign through the Fusion client portal. They can tailor questions, required fields, and consent language to match their workflow and clinical needs.
Can clients view upcoming appointments through the portal?
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Yes. Clients can log in to view their upcoming therapy appointments, which reduces scheduling-related phone calls and helps caregivers stay informed without contacting the clinic.
Can clients book or reschedule appointments through the portal?
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In the Fusion client portal, clients can submit appointment requests or ask to reschedule, and your staff approves the changes. This gives clients flexibility while ensuring the practice maintains full control of the schedule.
Does the Fusion client portal support caregiver access for pediatric practices?
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Yes. The Fusion client portal is designed to support caregiver access, especially in pediatric therapy settings. Parents or guardians can manage appointments, view shared documentation, and make payments on behalf of their child.
Is the Fusion client portal HIPAA-compliant?
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Yes. The Fusion client portal follows HIPAA-aligned data handling practices to protect client health information. All portal activity — including documentation access, form submissions, and payment transactions — is encrypted and maintained within Fusion’s secure infrastructure. Clients access the portal through a secure login from any device.
How do clients access the portal?
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Clients receive access credentials from their practice. Once set up, they can log in from any internet-connected device — desktop, tablet, or smartphone — through a standard web browser. No separate app download is required.
How do I set up the client portal in Fusion?
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Fusion’s onboarding team configures the client portal as part of your practice setup, including intake form customization, Ensora Payments integration, and documentation sharing settings. Most practices are live within their first few weeks. Ongoing support is available via in-app chat, email, and phone.
Is the client portal included in all Fusion plans?
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Client portal features are available across Fusion’s plan tiers. Specific capabilities may vary by plan level. See pricing for full details.
How is Fusion’s client portal different from competitors?
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Fusion’s client portal is built directly into the EHR rather than bolted on as a separate product. When a therapist completes a note or assigns a home exercise, the client can access it through the portal without any manual sharing step. Fusion’s portal is also purpose-built for rehab therapy workflows — including caregiver access for pediatric practices and integrated HEP delivery.

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